VK Sports | Fitness Centre | Terms and Conditions

Terms and Conditions

These terms of use (“Terms of Use”) mandate the terms on which the users access and register on the ‘vksports.co.in’

website, m-web and mobile application (collectively referred to as the “Platform”), operated by Diverse Retails Private

Limited (hereinafter referred to as “We” or “Our” or “Us” or “Company”), and the Platform Services (as defined below), provided through the Platform. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as

amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read the Terms of Use and Privacy Policy (together hereinafter referred to as “Agreement”) carefully before using or registering on the Platform or accessing any material, information or Platform Services through the Platform. Your access to or use of the Platform (even when You do not avail of or provide any services on the Platform) or booking, purchase or availment of the Platform Services shall signify your acceptance of the Terms of Use and Privacy Policy and Your agreement to be legally bound by the same. These Terms of Use do not alter in any way the terms or conditions of any other written agreement you may have with the Platform for other services.

Applicability:

These Terms of Use applies to all the users of the Platform including:

Any supplier of goods/services (whether an individual, professional or an entity, or similar institution) on the Platform, directly or indirectly, including designated/authorised associates, employees, partners and practitioners thereof (“Partner”, “You”, “Your” or “Users”); An individual who accesses and registers on the Platform and/or places a service request on the Platform (“End-User”, “You”, “Your” or “Users”); or Otherwise a user or visitor of the Platform (“You” “Your” or “Users”).

Platform Services You acknowledge that the Platform is a web service that allows you to avail services / buy products

directly from the Company as well as from various Partners. Some of the services (collectively, the

“Services”) and products (collectively, the “Products”) available on the Platform and provided by

Company / Partners are listed below: VK Sports memberships / classes and allied services (“Fitness Services”) provided by VijayKiran Hospitality Services Pvt. Ltd and its franchisees; Memberships sold by VK Sports granting access to various underlying services (“VK Sports”), including Fitness Services, gyms, studios, training centres, etc Single session / subscription based digital services / products on the Platform, like recorded audio and / or video content, real time on-line training services, as provided by or featuring Partners and / or their associates (“Digital Services”), which shall include: Procurement and / or generation, reproduction on the Platform, sharing with relevant Partners or their associates for you, if applicable, and communication to you of (i) Your indicative usage and / or consumption data of Fitness Services; and (ii) any documents or data generated from Your purchase and / or usage and / or consumption of aforementioned products and / or services, separately as well as jointly with other products and / or services listed on the Platform, including transaction summaries, invoices, reports, scores, achievements, access to photos, medical records, etc. (“Other

Diverse Services”). Diverse Products, Diverse Booking Services and Other Diverse Services shall be collectively referred

to as “Diverse Offerings”. Partners or their associates with whom the Company or Partners have contractual arrangements. The Company shall facilitate the provision of the Platform Services and independently provide Diverse Offerings and provide such other services (including account creation and management, management of various products and services purchased / booked on the Platform, payment and transaction summary generation services etc.) to You by allowing You to register and access the Platform on the terms and conditions set forth below. The charges indicated on the Platform for the Services will be as determined by the Company or respective Partners, as the case may be. The charges and Services may change at the Company’s or Partners’ sole discretion and will keep our clients updated about the same, the Company and Partners do not guarantee that the charges will be the lowest in the city, region or geography or if the products / services will be available for delivery / performance at all times.

Fitness Services:

Fitness Services shall include physical fitness, sports related training activities including swimming, badminton, and gym related training activities, under the brand name VK Sports You are eligible to use the Fitness Services only when you fulfil the following conditions: (a) You have attained at least 18 (eighteen) years of age; and (b) You are competent to enter into a contract under the applicable laws. If you reside in a jurisdiction that restricts the use of the Fitness Service because of age, or restricts the ability to enter into contracts such as these Terms of Use due to age, you must abide by such age limits. In this regard, the parent or guardian of individual violating the aforementioned conditions shall indemnify, defend and hold harmless relevant Partners, their associates / service providers, and Platform and its business partner(s) from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by relevant Partners, their associates / service providers, and Platform and its business partner(s) that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by such individuals pursuant to these terms; Relevant Partners, their associates / service providers, and Platform and its business partner(s) hereby disclaims any guarantees of exactness as to the duration, type, satisfaction from the Fitness Services facilitated / provided by them. Further, relevant Partners, their associates / service providers, and Platform and its business partner(s) make no representation that Fitness Services

provided by relevant Partners are appropriate or safe for use. You agree that the Fitness Services offered herein, by their very nature, include certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries and/or any kind of losses. You hereby assert that your participation is voluntary and that you knowingly assume all such risks and hence hereby release relevant Partners, their associates / service providers, and Platform and its business partner(s) of all liability arising out of such aforementioned risks;

You confirm and agree that in addition to acceptance of these Terms of Use, your use and/or booking of the VK Sports Services signifies your acceptance of any additional terms and conditions, guidelines, house rules, etc. posted, communicated or displayed on the websites/centers of the Service Providers. To the fullest extent permissible pursuant to applicable law, your use of the Services and your attendance at, participation in, purchase and/or use of the Services, is solely at your own risk and the Platform and/or relevant Partner, and / or Service Provider does not assume any liability or make any warranties of any kind, express or implied, arising out of, in connection with or with respect to the Services. If Company and / or relevant Partners run any offers or discounts subsequent to your purchase,

neither Company and / or relevant Partners and / or Platform nor their business partner(s) are obliged to offer You the benefits under such subsequent offers, however Company and / or relevant Partners and / or Platform or their business partner(s), as may be the case, may offer You benefits under subsequent offers at an additional fee. In addition to these terms, there are additional terms

and conditions applicable on you under the specific offers, discount and sales schemes/ campaigns; You agree to abide by Fair Usage Policy mentioned below:

Under VijayKiran hospitality services, / selected membership(s), You can only book, access and attend classes / sessions at your location, chosen by you at the time of buying your membership(s) / session(s), The number of classes / sessions permitted to be booked shall be as per the respective membership’s terms and conditions. Access to the classes / sessions shall be subject to the slot availability and shall be accessible on first come first serve basis. VK Sports shall not entertain any requests for changing of your primary location to another centre. Under a membership, you shall be able to book and attend classes/sessions/activities offered by VK Sports Service Providers. Access to the classes/sessions/activities available under VK Sports Services shall be subject to the availability of the said classes/sessions as offered by the Service Providers and shall be accessible on first come first serve basis. The number of classes / sessions permitted to be

booked shall be as per the respective membership’s terms and conditions. Platform reserves the right to penalize you or suspend / terminate your membership in case of misuse of our Services, or for reasons decided by Platform. Under the memberships, you can cancel the classes booked by you. However, VK Sports reserves the right to penalize you or suspend / terminate your membership in case of excessive / delayed / last-minute cancellations. Under single class booking, not falling under memberships, delayed / last

–minute cancellation may attract penalty. However, a member can get his membership transferred to another person by submitting an

application to the Manager. The transfer will be subject to acceptance of the nominee's candidature by the Management of the Company. The tenure of membership of the transferee will expire on the date the original membership expires.

A membership can be transferred only once, within five years from the date of original membership i.e., the transferee cannot transfer his membership. The family members of the transferee will be entitled to membership benefits as applicable to the transferor's family. Exclusive and special benefits with membership already availed of by the original member cannot be claimed by the transferee member.

Transfer fee will be levied as applicable.

Relevant Partner(s) may review your usage of the Fitness Services that violates the Code of Conduct or House Rules, and suspend or terminate your membership at any time for any reason in at their sole discretion with or without notice to you. If any complaint is received against a User to the effect he/she has used the Fitness Services and/or for the above purposes, then upon receiving such complaint relevant Partner and / or Platform and / or Service Provider reserves the right to terminate the account / User’s membership in question. Aforementioned also reserves the right to initiate legal action against you. date the original membership expires. A membership can be transferred only once, within five years from the date of original membership i.e., the transferee cannot transfer his membership.

The family members of the transferee will be entitled to membership benefits as applicable to the transferor's family. Exclusive and special benefits with membership already availed of by the original member cannot be claimed by the transferee member.

Transfer fee will be levied as applicable. Relevant Partner(s) may review your usage of the Fitness Services that violates the Code of Conduct or House Rules, and suspend or terminate your membership at any time for any reason in at their sole discretion with or without notice to you. If any complaint is received against a User to the effect he/she has used the Fitness Services and/or for the above purposes, then upon receiving such complaint relevant Partner and / or Platform and / or Service Provider reserves the right to terminate

the account / User’s membership in question. Aforementioned also reserves the right to initiate legal action against you.

Prohibited Use

Vk sports may access, review, screen, and delete content uploaded on our Social media page at any time and for any reason, including to provide and develop the page or if vk sports thinks your content violates these Terms of Use. You alone, though, remain responsible for the content you create, upload, post, send, or store on the your Social Profile. You will not, and will not permit any person, directly or indirectly, to (a) use our Social media including Images or any content for any illegal, misleading, or fraudulent activity, defame, abuse, harass, threaten or do any other activity which infringes the rights of vk sports or others, or publish, post, upload, distribute or

disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information or any other content which belongs to another person over which You do not have any right through any bookmark, tag or keyword; (b) make available, sublicense, otherwise transfer or assign, or otherwise exploit Social or do anything to interfere with or impair the

intended operation of vk sports; (c) edit, change, prepare any derivative work of or alter in any way any of the Images or content provided on vk sports Social media, (d) input, upload, transmit or otherwise provide to, or through any information or materials that are in violation of law, injurious, contain, transmit or activate any viruses, malicious or harmful code, or any other similar software or

programs, or disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites; (e) act in a manner intended to exceeding any restrictions or limitations set forth in these Terms of Use or the Privacy Policy; (f) impersonate any person or entity,

or falsely state or otherwise misrepresent your affiliation with a person or entity; (g) attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, or to any of the services offered on or through the Platform, by hacking, password mining or any other illegitimate means; (h) collect or store data about other Users in connection with the prohibited conduct and activities or conduct/forward surveys, contests, pyramid schemes or chain letters; and (i) upload any other content which is non-complaint with the Information Technology Act, 2000, rules, guidelines and regulations made thereunder, including Rule

3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Terms and Policies.

Booking Appointment/Session

Subject to payment of necessary fee / purchase of required membership and availability of slots, you shall be permitted to book and participate in various underlying Digital Content Service and Digital Training Service session(s) (“Sessions”) and allied services. In order to participate in the Sessions, you must book the Sessions in advance through the Platform. Further, you may also need to comply with certain technical requirements to participate in the Sessions.

Any memberships / single Sessions bought or booked by You are non-transferrable and non-refundable. For workout / fitness Sessions, you must ensure that you are physically and medically fit to participate in the Sessions. You must understand your physical and medical limits and attend the Sessions within the said limits. You agree that participation in the Sessions by their very nature, include certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries and/or any kind of losses. You hereby assert that your participation in the Sessions is voluntary and that you knowingly assume all such risks and hence hereby release Company, relevant Partner or any third-party associates of all liability arising out of such aforementioned risks. Company, relevant Partner or any third-party associates do not assume any liability or make any warranties of any kind, express or implied, arising out of, in connection with or concerning the Sessions. The number of Sessions permitted to be booked, availed, cancelled shall be as per the terms and conditions laid down by the respective Partner. Platform / relevant Partner will have no liability if any Session is later cancelled by the relevant Partner and / or their associates. Platform / relevant Partner shall use best efforts to intimate you in advance of such rescheduling or cancellation of Sessions, however, Platform / relevant Partner shall not be responsible in any manner for any inconvenience or loss caused to you as a result of such rescheduling or cancellation. Your sole You will be eligible to use the Digital Services only when you fulfil the following conditions:

(a) You are competent to enter into a contract under the applicable laws. If you reside in a jurisdiction that restricts the use of the Digital Services because of age or restricts the ability to enter into contracts such as these Terms of Use due to age, you must abide by such age limits. In this regard, the parent or guardian of individual violating the aforementioned conditions shall indemnify, defend and hold harmless Platform, Partners and their associates, service provider from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Platform, Partners and their associates, service provider that arise out of, result from, or maybe payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by such individuals pursuant to these Terms of Use;

Without prejudice to the generality of the above, User understands and agrees that Platform/ relevant Partner(s) may not be involved in certain interactions between the User and the service provider and hence would not be responsible for the same. Users understands and agrees that Platform/ relevant Partner(s) will not be liable for: (i) any non-fulfilment of the service provider obligations; (ii) any issues that User has with the service provider, although on good-faith basis the Platform/ relevant Partner shall try resolving any issue (iii) quality of

service or treatment being given by the service provider; (iv) any misconduct or inappropriate behaviour by the service provider or their staff; (v) any type of inconvenience suffered by the User due to a failure on the part of the service provider to provide agreed Digital Services. Platform reserves the right to temporarily / permanently disable your account from booking further online Sessions on Platform or impose any other cancellation charges in the event you cancel / miss a scheduled Session or misuse the services. In order to avail Other Diverse Services, you agree to having provided your consent to VK Sports, you can create a sub-account for family members and friends for availing Diverse Booking Services, subject to the conditions specified by VK Sports. As part of the Platform Services provided to you, after availing such services, you agree to provide honest feedback/review about the concerned Platform Service, if required by the Company. In case of any dissatisfaction with the Platform Services, you shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at reachus@vksports.co.in and upon lodging a complaint you agree to provide complete support to the customer service team with such reasonable information as may be sought by them

from you. The decision of the Company on the complaints shall be final and you agree to be bound by the same. Terms specific to underlying service provider (“Service Provider”) providing Digital Services: The Service Provider shall provide the Digital Services as per the booking details on the Platform. The Service Provider shall provide details of their working hours, available slots, locations, details regarding various sessions along with a description of the same in the manner as required by the Company/Vendor from time to time. The Service Provider shall provide at least a 2 (two)-week prior written notice in the event of any change in the above-mentioned details of the Service Provider to the Company/Vendor. The Service Provider shall at all times comply with such regulations as laid down in Service Provider Code of Conduct available on the Platform and / or shared by the Partner. The details of the Service Provider including contact details, sessions details, profile details, and such other information as required under applicable laws or as required by the User to avail the Digital Services may be listed and provided on the Platform. You understand and confirm that all such details of the Service Provider shall be as per the information provided by them, and Platform/ relevant Partner has no control over such details and information. The authenticity and genuineness of such information shall be your sole responsibility and Platform/ relevant Partner shall have no liability with respect to the authenticity of such information. Based on the availability of the Digital Services, the Users shall be allowed to book an appointment/session/class with the Service Provider. A service request to avail the Digital Services may be placed by the Users in such manner as may be agreed between the Service Provider and Platform/ relevant Partner from time to time (“Service Request”). Upon acceptance of the Service Request by the Service Provider, it shall provide such services in diligent, timely and professional manner, in compliance with the applicable laws and at a minimum, in accordance with best-accepted industry practices applicable to the performance of such services, and in compliance with the terms and conditions of this Agreement. Any cancellation of an allocated and/or accepted Service Request by the Service Provider is prohibited except in exceptional circumstances based on a justifiable explanation provided by the Service Provider to the Platform/ relevant Partner. The Service Provider must immediately contact Vksports if the Service Provider needs to cancel or refuse an allocated Service Request. Any such cancellation or refusal to provide Digital Services may lead to a deduction from, or withholding of part or whole of, the fee to the extent necessary to reimburse the actual cost, loss or expense to Platform/ relevant Partner of such cancellation or refusal. Service Provider agrees and confirms that the provision of any Digital Services shall solely be their responsibility and therefore Service Provider hereby agrees that any complaint/s by the Users regarding the Digital Services will be considered to be a breach of the obligations by the Service Provider hereunder for which Platform/ relevant Partner shall not be responsible in any manner. Service Provider shall solely be liable or responsible for any loss or damage cause or suffered by any of the User pursuant to the receipt of the Digital Services. If there is any serious complaint regarding

any Service Provider, Platform/ relevant Partner may, in its sole discretion, immediately terminate any arrangement with such Service Provider and delist the Service Provider. The Service Provider shall upon receipt of a notice in respect of improvement of service quality, take immediate steps to remedy the same at its own cost and expense failing which the Service Provider may be immediately delisted from the Platform. The Service Provider shall always ensure that the services are performed/ delivered in a manner so as to protect the reputation and goodwill of the Company, Platform, VK Sports and/or any of its business associates and that it shall not act in a manner derogatory to the business and goodwill of the Company, Platform, Partners and/or any of their business associates. The Service Provider should not discriminate against the other Users for any reason, including on the basis of sex, race, caste,

creed etc. The Service Provider must provide the Digital Services to Users: (a) in accordance with all applicable laws; (b) with all due care and skill; (c) in a courteous, effective and timely manner; and (d) in a manner as communicated / required by the Platform/relevant Partner, or their policies, from time to time. The Service Provider must not use or affix any Platform/ relevant Partner or any of their affiliates or

associates branding (including their logo or other sticker) on any of the Digital Services unless agreed by the Parties or placed by the Platform/ relevant Partner or required by applicable law, in which case the Service Provider must adhere to the terms laid by the Platform/ relevant Partner. The Service provider shall make himself/ herself/itself available for such training as Platform/ relevant Partner may be required to organize pursuant to Applicable Law or as Platform/VK Sports may deem necessary. In the event the Platform/ relevant Partner or their business partner(s) run any offers or discounts subsequent to your listing on the Platform, neither Platform/ relevant Partner or their business partner(s) are obliged to offer you the benefits under such subsequent offers, however Platform/ relevant Partner or their business partner(s), as may be the case, may offer you benefits under subsequent offers at an additional fee. In addition to these terms, there are additional terms and conditions applicable on you under the specific offers, discounts and sales schemes/ campaigns.

The Service Provider shall ensure that any statistical data, feedback and other information collated and shared by Platform/ relevant Partner are not to be provided, shared or disseminated with any competitor of Platform or any other third parties under any circumstances whatsoever. The Service Provider hereby represents that the Digital Services being provided by it will not infringe

any intellectual property right or any other right of Platform/ relevant Partner and/or any third party. Service Provider shall ensure that it has or has procured all rights, title and interest in patents, moral rights, copyrights, trademarks, proprietary marks and/or licensed software, service marks used or placed in relation to the Digital Services provided by the Service Provider, including but not limited to

copyrights on any music, sequence of movements and formats which are part of its services. Service Provider shall indemnify and keep Platform, Company and/or relevant Partner(s) indemnified from any third-party infringement claims in respect of any Digital Services.

The Service Provider represents and warrants the following: It is duly registered, validly existing under the applicable laws of India and has the necessary power to execute, deliver and perform its obligations under this Agreement and is duly authorized for the

purposes of entering into and duly performing its obligations as per the terms contained under this Agreement. It has obtained all governmental approvals, statutory, regulatory or other third-party consents (including contractual counterparties), licences, authorisations, waivers or exemptions required to empower the Service Provider to enter into and perform their obligations under this Agreement. This obligation shall continue to be in full force and effect (or shall be in full force and effect) during the term of this Agreement. It has not received any notice or threat in writing, nor are there any claims or proceedings before any court or tribunal, which could reasonably be expected to prevent the Service Provider from fulfilling any of its obligations under this Agreement. The execution, delivery and performance by it of its obligations under this Agreement does not and will not contravene any applicable laws, regulation or order of any governmental authority or any judgement or decree of any court having jurisdiction over it or conflict with or result in any breach or default under, or accelerate any obligation under, any agreement to which the Partner is a party or by

which it is bound.

Acceptance of Terms of Use

Use of and access to the Platform is offered to you upon the condition of acceptance of all the terms, conditions and notices contained in these Terms of Use, along with any amendments made by the Company at its sole discretion and posted on the Platform. By (i) using this Platform or any Platform Services in any way; or (ii) merely browsing the Platform, you agree that you have read, understood and agreed to be bound by these Terms of Use available at VK Sports website and mobile app. The Company retains an unconditional right to modify or amend this Terms of Use without any requirement to notify you of the same. It shall be your responsibility to check this Terms of Use

periodically for changes. Your continued use of the Platform following the posting of changes to this Terms of Use on the Platform, will constitute Your consent and acceptance of those changes. Use of VK Sports Services. You acknowledge that you have been provided with necessary information and based on the same, you provide your consent, including use of the Platform. You understand that you may withdraw your consents at any time, however, the Company may not provide you with the Service in such cases. The Company may suspend your account or terminate your access to the Service if you withdraw consent. By accepting these Terms, you acknowledge that you understand and agree with the following: Although you may reasonably expect the intended benefits from the use of the VK Sports Services, no benefits or results can be guaranteed or assured; and You understand that the laws that protect the privacy and security of health information may apply to aspects of the VK Sports Services, and you have read the Privacy Policy, which describes these

protections in more detail. You undertake to use the Platform in terms of applicable law and report any instance of non-compliance of applicable law, and other processes or systems on the Platform, including as per the Code of Ethics Regulations, 2002 and your fullest cooperation and support to fulfil reporting obligations applicable to us.

Eligibility to Use

The Platform Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by the Company for any reason whatsoever. You represent that you are of legal age to form a binding contract and are not a person barred from receiving Platform Services under the applicable laws. User Account, Password, and Security In order to avail the Platform Services (as defined hereinafter) on the Platform, you will have to register on the Platform by providing details about yourself, including your name, contact details and such other details as may be required on the Platform and create an account (“Account”). You shall ensure and confirm that the Account information provided by you is complete, accurate and up-to-date. If there is any change in the Account information, you shall promptly update Your

Account information on the Platform. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate Your Account and refuse any and all

current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that the Company may have against You at law or in equity, for any misrepresentation of information provided by You. Some membership may start with a free trial. The free trial period for any subscription will last for the period of time specified when you signed up. Free trials may not be combined with certain other offers, as specified. If you begin your subscription within a free trial, we may begin billing you for periodical membership fees at the time of subscription purchase or at the end of the free trial period unless you cancel your membership prior to the end of the free trial period, at our sole discretion. You agree to pay for all fees and charges incurred while using the Services. You may be offered (a) pay per session; (b) subscription options, which could be monthly, quarterly, half yearly, annual, recurring, non-recurring subscription options. For the purposes of our weekly, monthly and yearly subscriptions, a week constitutes 7 calendar days, a month constitutes 30 calendar days and a year constitutes 365 calendar days. Non-recurring subscription(s) are non-cancellable. However, you may cancel your recurring

subscription(s) at any time by going to your Account Settings and cancelling your subscription before the respective renewal date to avoid billing of the next period’s subscription fee to the Payment Detail you have provided. Refunds cannot be claimed for any partial-term subscription period. Any promotion code or offer provided may not be used in conjunction with any other promotion code or offer, past or present. Introductory offers are only available to new users of the Platform, except where expressly stated otherwise. Previous users, including those having only booked / utilised trial services, or trial users of the Platform do not qualify as new users. No promotion code or

discount will apply to any services / products unless otherwise stated on the Platform. Unless otherwise set forth in the terms of any promotion, all pricing promotions or discounts will apply to the initial period of the subscription, and any renewals will be charged at the non-discounted rate for the type of subscription or membership purchased. Payment Services All payments in respect of the Platform Services shall be made to the Company through the Platform. To the extent permitted by applicable law and subject to the Company’s Privacy Policy, you acknowledge and agree that the Company may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. In order to make payments online, you undertake to use a valid payment card or bank details or third party wallets or details required for any other mode of payment (“Payment Details”) with the

authority to use the same, to have sufficient funds or credit available to complete the payment on the Platform in good standing. By providing the Payment Details, you represent, warrant, and covenant that: (1) You are legally authorized to provide such Payment Details; (2) You are legally authorized to perform payments using such Payment Details; and (3) such action does not violate the terms and conditions applicable to your use of such Payment Details or applicable law. You agree that You are responsible for any fees charged by Your mobile carrier in connection with your use of the payment services through your mobile. The Company shall use the Payment Details as described in the Company’s Privacy Policy .You may add, delete, and edit the Payment Details you have provided

from time to time through the Platform. The payment receipt for completion of a transaction shall be provided by the respective Vendors and the transaction summery shall be provided by the Company, the payment receipt and transaction summary shall be made available on the Platform and also sent to your registered email address. Company collects the payment on behalf of the respective Vendor, and eventually settles the same. Except to the extent otherwise required by applicable law, the Company is not liable for any payments authorized through the Platform using your Payment Details. Particularly, the Company is not liable for any payments that do not complete because: (1) Your payment card or bank account or third party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided; (2) You have not provided the Company with correct Payment Details; (3) Your payment card has expired; or (4) circumstances beyond the Company’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.

Refund Policy

Fitness Services – Any VK Sports memberships / sessions / classes / activity bookings bought by you are non-refundable, non-exchangeable, and non-saleable. Digital Services - You may request cancellation of your subscription to the Digital Services, however

the same must be done before the respective renewal date to avoid billing of the next period’s subscription fee to the Payment Details you have provided. Refunds cannot be claimed for any partial-term subscription period. With regards to payments, the Platform shall not be responsible for any unauthorised transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such instances. Use of Platform Subject to compliance with the Terms of Use, the Company grants you a non-exclusive, revocable, limited privilege to access and use this Platform and the Platform Services. You agree to use the

Platform Services, Platform and the materials provided therein only: (a) for purposes that are permitted by the Terms of Use; (b) for purposes for which the Platform Services are meant to be used; and (b) in accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by the Company/other Users. You agree not to access (or attempt to access) the Platform and the materials or Platform Services by any means other than through the interface that is provided by the Company. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, bookings, documents or information through any means not specifically made available through the Platform. You acknowledge and agree that by accessing or using the Platform or Platform Services or Content, You may be exposed to content from others that you may consider offensive, indecent or otherwise objectionable. The Company disclaims all liabilities arising in relation to such offensive content on the Platform. Further, you undertake not to: defame, abuse, harass, threaten or otherwise violate the legal rights of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from the Company;

conduct or forward surveys, contests, pyramid schemes or chain letters; upload or distribute files that contain software or other material protected by applicable intellectual property laws unless you own or control the rights thereto or have received all necessary consents;

upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer or provide you undue advantage or benefit in purchasing goods / availing services; Engage in any activity that interferes with or disrupts access to the Platform or the Platform Services or the Content (or the servers and networks which are connected to the Platform); attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or

networks connected to the Platform, to any Company server, or to any of the Platform Services offered on or through the Platform, by hacking, password mining or any other illegitimate means; Probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Platform, to its source, or exploit the Content, Platform or Platform Services or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than your own information, as provided on the Platform; disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites; collect or store data about other Users in connection with the prohibited conduct and activities set forth in this Section. use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform; use the Platform or any material or Content for any purpose that is unlawful or prohibited by these

Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or other third parties; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any applicable laws or regulations for the time being in force within or outside India or anyone’s right to privacy or personality; violate the Terms of Use contained herein or elsewhere; and reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform. Except as expressly indicated herein, the Company hereby grants you a non-exclusive, freely revocable, non-transferable access to view any Content available on the Platform, subject to the following conditions:

You may access the Content solely for personal, informational, and internal purposes, in accordance with the Terms of Use; You may not modify or alter the Content available on the Platform; You may not distribute or sell, rent, lease, license or otherwise make any Content on the Platform available to others; and You may not remove any text, copyright or other proprietary notices contained in the Content downloaded from the Platform. Intellectual Property Rights. The Platform and the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, Images, photos, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is owned and controlled by the Company and / or its licensors and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of the Company and / or Vendors and / or other respective third parties, as the case may be. You are not permitted to use the Marks without the prior consent of the Company, or the Vendors, or the third

party that may own the Marks. Disclaimer of Warranties & Liability You expressly understand and agree that, to the maximum extent permitted by applicable law: the Platform, Platform Services and other Content are provided by the Company on an “as is” basis

without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, the Company makes no warranty that (i) the Platform or the Platform Services or the Content will meet your requirements or your use of the Platform or the Platform Services will

be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Platform, or Platform Services will be effective, accurate or reliable; (iii) the quality of the Platform or Platform Services or Content will meet your expectations; or (iv) any errors or defects in the Platform or Platform Services or Content will be corrected. No advice or information, whether oral or written, obtained by you from the company or through use of the Platform Services shall create any warranty not expressly stated in the Terms of Use.

the Company will have no liability related to any user Content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user Content.

the Company will not be liable for any loss that you may incur as a consequence of unauthorized use of your Account or Account information in connection with the Platform or Platform Services, either with or without your knowledge. The Company has endeavoured to ensure that all the information on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, or Platform Services. The Company shall not be responsible

for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company's control. You understand and agree that any material or data or

Content downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data.

Indemnification and Limitation of Liability You agree to indemnify, defend and hold harmless the Company and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents, employees and Vendors on the Platform (“Indemnitees”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnitees that arise out of, result

from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms of Use. Further, you agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the Platform or Platform Services or Content, any misrepresentation with respect to the data or information provided by you, your violation of the Terms of Use, or your violation of any rights of another, including any intellectual property rights. In no event shall the Indemnitees be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with your use of or access to the Platform, Platform Services or Content on the Platform. The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws. In addition, and without limiting the foregoing, to the fullest extent permitted by applicable law, in

no event will Indemnitees aggregate liability arising out of or in connection with these Terms of User or the services rendered hereunder, whether in contract, tort (including negligence, product liability, or other theory), warranty, or otherwise, exceed the amount of actual fees charged from you. If applicable law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of Company shall be the minimum permitted under applicable law.

Violation of the Terms of Use You agree that any violation by you of these Terms of Use will constitute an unlawful and unfair

business practice, and will cause irreparable harm to the Company and/or Vendors, as the case may be, for which monetary damages would be inadequate, and you consent to the Company and/or Vendors obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company and/or

Vendors obtaining may have at law or in equity. If the Company and/or Vendors takes any legal action against You as a result of your violation of these Terms of Use, they will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted. Suspension and Termination The Terms of Use will continue to apply until terminated by either you or the Company as set forth below. If you object to the Terms of Use or are dissatisfied with the Platform, your only recourse is to (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform. The Company may delist you or block your future access to the Platform or suspend or terminate your Account if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until the Company chooses to terminate them. If you or the Company terminate your use of the Platform, the Company may delete any Content or other materials relating to Your use of the Platform Services and the Company shall have no liability to you or any third party for doing so. However, your transactions details may be preserved by the Company for purposes of tax or regulatory compliance. You shall be liable to pay for any Platform Services that you have already ordered till the time of termination by either party whatsoever. Governing Law These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation here to shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. Report Abuse and Grievance Redressal In the event you come across any abuse or violation of these Terms of Use or if you become aware of any objectionable content on the Platform or if you wish to report a grievance regarding Platform or Platform Services, please report the same to the following e-mail id: reachus@vksports.co.in Please provide us with a detailed description of the complaint/grievance, and we will endeavour to resolve your grievances within 15 (fifteen) days from the date of receipt of such grievance, or within such timeframe stipulated under applicable laws.

Communications

You hereby expressly agree to receive communications by way of SMS and/or e-mails from the Company, Vendors and other third parties relating to the Platform Services provided through the Platform. You can unsubscribe/ opt-out from receiving communications through SMS and e-mail anytime by e-mailing to reachus@vksports.co.in However; this may limit the extent of Platform Services that you can avail.

General Provisions Notice: All notices from the Company will be served by email to your registered email address or by general notification on the Platform. Any notice provided to the Company pursuant to the Terms of Use should be sent to reachus@vksports.co.in with subject line - Attention: TERMS OF USE.

Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted here under to any third party. The Company’s rights under the Terms of Use are freely transferable by the Company to any third party without the requirement of seeking your consent.

Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.

Waiver: Any failure by the Company to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by the Company of that provision or right.

IP Infringement

If you believe the Platform or any of the Platform Services violates your intellectual property, You must promptly notify the Company in writing at reachus@vksports.co.in These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by you may result in the termination of your access to the Platform.

You are required to provide the following details in Your notice: The intellectual property that you believe is being infringed;

The item that you think is infringing and include sufficient information about where the material is located on the Platform;

a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform; Your contact details, such as your address, telephone number, and/or email; A statement that the information you provided in your notice is accurate, and that you are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and your physical or electronic signature.